Return & Refunds Policy

At LaptopShopPro, customer satisfaction is our top priority. Our hassle-free returns and refunds policy is designed to ensure a smooth and transparent shopping experience.

? Return Policy

We offer a 15-day return window for most products, starting from the date of delivery.

To be eligible for a return, the product must:

• Be in its original packaging

• Be unused, uninstalled, and in the same condition as received

• Include the original invoice or proof of purchase

• Not fall under the non-returnable items list (see below)

? Non-Returnable Items

For health, safety, and product integrity reasons, the following items are not eligible for return:

• Opened or activated software

• Batteries and power adapters

• Consumable items (e.g., thermal paste, cleaning solutions)

• Products clearly marked as �Final Sale� or �Non-Returnable� on the product page

? How to Initiate a Return

To start a return request:

1. Log in to your LaptopShopPro account

2. Go to Order History

3. Select the item(s) you want to return

4. Choose a return reason and submit the request

5. Download and print the return label and packing slip

6. Pack the item securely and attach the return label

7. Drop off the package at an authorized shipping center

? Refund Process

Once we receive your returned item:

• The product will be inspected

• You will be notified about the approval or rejection of your refund

• If approved, the refund will be processed to your original payment method as per the timelines below:

Note: Shipping charges are non-refundable, except in cases where the return is due to an error on our part.

? Exchanges

We currently offer exchanges only for defective or damaged products.
To request an exchange, please contact our customer support team within 7 days of delivery.

?? Damaged or Defective Items

If you receive a product that is damaged or defective:

• Notify us within 48 hours of delivery

• Share clear photos or videos for verification

• Once approved, we will arrange a replacement or full refund at no additional cost

? Return Shipping

• Customers are responsible for return shipping costs, unless the return is due to our error

• We strongly recommend using a trackable courier service

• LaptopShopPro is not responsible for items lost during return transit